Returns & Refunds FAQ

Can I return a product, exchange it or get a refund?

Yes, of course!  We want you to be totally happy with every purchase you make with bathstore.ie

One or more of the items I purchased are damaged, what do I do?

Contact us immediately notifying us of the damage.  You will have to return the damaged item to us.  We will inspect the damaged item and issue a replacement product or a refund.

I purchased an item from you but now I don’t want it. Can I send it back?

We understand that sometimes you might want to exchange or return something you’ve bought.  If you wish to return an item, contact us immediately, and send the item back within 28 days.   We will arrange for a refund within 14 days of receipt.  The product you return must be new, unused and in its original packaging.  It is our policy to return the goods to the purchaser if we suspect that any product has been used.

Why do I need to send back the item? Can you not just send out a replacement?

Unfortunately not; we need to inspect the damage on the item.

How do I return the damaged item?

Please insert the original confirmation document and despatch note in the returned parcel, without this we may not be able to track your details.

Please use a secure, insured and tracked delivery service (such as An Post registered mail or equivalent) as bathstore.ie or P.J. Nolan  Heating & Plumbing Supplies Limited cannot accept liability for any items not received.

Please note that all return postage costs are the responsibility of the customer.

In the unlikely event you received an incorrect or faulty item from us, we will refund any return postage costs incurred.  A member of our Customer Care team will contact you in order to arrange this.

Following inspection an e-mail shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge.

All returns should be returned to :-

P.J. Nolan  Heating & Plumbing Supplies Limited
Chaplestown
Tullow Road,
Carlow

Can I return the damaged item directly to your showrooms in Carlow.

Yes.  You will need to bring the item together with the original packaging and receipt to P.J. Nolan Heating & Plumbing Supplies Limited , Chaplestown, Tullow Road, Carlow.  We are open 6 days a week Monday to Friday 9a.m. to 6 p.m.

It is a large item. The return postage is too expensive. Can you call to my home to inspect the damage?

In certain circumstances we may be able to arrange a call-out to your home.

I lost the original confirmation docket/despatch note; what will I do?

Re-print your order confirmation e-mail and include that in the return package.

How long will I have to wait before receiving a refund?

You should expect to see the refund in your account within 5 business working days from receipt of our e-mail, however some banks may take longer.

If you have not received this money into your account after 10 business working days contact us.

Monday – Friday
9:00 am – 1:00 pm
2:00 pm – 6:00 pm

Saturday
9:00 am – 1:00 pm
2:00 pm – 5:00 pm

Get in touch

Phone
+353 59 9131764
Fax
+353 59 9141396

Address
Chapelstown
Tullow Rd
Carlow
R93 K8N1

 

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