Returns & Refunds FAQ
Can I return a product, exchange it or get a refund?
One or more of the items I purchased are damaged, what do I do?
I purchased an item from you but now I don’t want it. Can I send it back?
Why do I need to send back the item? Can you not just send out a replacement?
How do I return the damaged item?
Please insert the original confirmation document and despatch note in the returned parcel, without this we may not be able to track your details.
Please use a secure, insured and tracked delivery service (such as An Post registered mail or equivalent) as bathstore.ie or P.J. Nolan Heating & Plumbing Supplies Limited cannot accept liability for any items not received.
Please note that all return postage costs are the responsibility of the customer.
In the unlikely event you received an incorrect or faulty item from us, we will refund any return postage costs incurred. A member of our Customer Care team will contact you in order to arrange this.
Following inspection an e-mail shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge.
All returns should be returned to :-
P.J. Nolan Heating & Plumbing Supplies Limited
Can I return the damaged item directly to your showrooms in Carlow.
It is a large item. The return postage is too expensive. Can you call to my home to inspect the damage?
I lost the original confirmation docket/despatch note; what will I do?
How long will I have to wait before receiving a refund?
You should expect to see the refund in your account within 5 business working days from receipt of our e-mail, however some banks may take longer.
If you have not received this money into your account after 10 business working days contact us.
Monday – Friday
9:00 am – 1:00 pm
2:00 pm – 6:00 pm
9:00 am – 1:00 pm
2:00 pm – 5:00 pm
Get in touch
+353 59 9131764
+353 59 9141396